Return and Refund Policy

At ComfyGirl, your comfort and satisfaction are important to us. We want you to feel confident when shopping for your favorite pajamas, loungewear, and accessories.

If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a standard return, your item must:

• Be unworn and unwashed, except for reasonable trying on to check the fit.

• Be in its original condition, free from stains, odors, damage, or alterations.

• Have its original tags attached, where applicable.

• Include the original packaging, where reasonably possible.

• Be accompanied by proof of purchase or an order confirmation.

To initiate a return, please contact our customer support team at support@getcomfygirl.com.

Returns must be requested within the applicable return period. Please do not send items back without first contacting our support team for return instructions.

This policy does not limit any rights provided by applicable consumer protection laws.

2. How to Request a Return

To request a return, please follow these steps:

1. Contact us at support@getcomfygirl.com within 30 days of receiving your order.

2. Include your order number, the item you wish to return, and a brief explanation of your request.

3. Our customer support team will review your request and provide return instructions and the applicable return address.

4. Securely package the item and ship it according to the instructions provided.

5. Once your return is received and inspected, we will notify you of the outcome and process any eligible refund.

Please retain your return shipping receipt and tracking information until your return has been completed.

Items sent to an unauthorized address may experience delays in processing.

3. Damaged, Defective, or Incorrect Items

We carefully review our orders to ensure customers receive the correct products.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@getcomfygirl.com.

Include your order number, a description of the issue, and photographs of the product and packaging when available.

Once the issue has been reviewed, we will provide an appropriate resolution, which may include:

• A replacement of the affected item.

• An exchange for the correct product.

• A full or partial refund, as appropriate.

For confirmed damaged, defective, or incorrect items, ComfyGirl will cover reasonable return shipping costs when a return is required.

Your statutory rights regarding defective or misdescribed products remain unaffected.

4. Non-Returnable Items

Certain products may not qualify for voluntary returns under our standard return policy, including:

• Items that have been worn beyond reasonable fitting, washed, altered, or damaged after delivery.

• Products returned with substantial signs of use, stains, or odors.

• Gift cards.

• Personalized or custom-made products, where clearly disclosed before purchase.

• Items explicitly marked as final sale before purchase, where such restrictions are permitted by law.

• Sealed hygiene-sensitive products that are not suitable for return after being unsealed, where applicable law permits this exception.

Regular discounted or promotional items are eligible for returns under our standard policy unless explicitly identified as final sale before purchase.

These exclusions do not affect legally protected cancellation rights or remedies for defective, damaged, or incorrectly described goods.

5. Exchanges

If you need a different size, color, or style, please contact us at support@getcomfygirl.com.

Exchanges are subject to product availability and the eligibility requirements of our return policy.

If a direct exchange is unavailable, we may recommend returning the eligible item for a refund and placing a new order.

Any price differences or additional delivery charges will be communicated before an exchange is confirmed.

If an exchange is required because we supplied an incorrect or defective item, we will provide a suitable resolution without charging additional shipping fees.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days of receiving and inspecting the eligible return, subject to any shorter period required by applicable law.

After a refund has been issued, your bank, credit card provider, or payment processor may require additional time to make the funds available in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@getcomfygirl.com.

Where required by law, refunds will include applicable original standard delivery charges and taxes.

7. Return Shipping Costs

For standard voluntary returns, customers are responsible for return shipping costs unless otherwise stated or required by applicable law.

We recommend using a tracked shipping service to help ensure the safe delivery of returned items.

ComfyGirl is not responsible for return shipments lost in transit when the customer arranges shipping independently, except where applicable law provides otherwise.

If your return is due to a verified product defect, damage upon arrival, or an incorrect item shipped by us, ComfyGirl will cover reasonable return shipping expenses.

Original shipping charges are generally non-refundable for standard voluntary returns, except where a refund is required by applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@getcomfygirl.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible through our fulfillment system. However, you may still request a return after delivery in accordance with this policy.

If a cancellation is confirmed before shipment, a refund will be issued to the original payment method.

Nothing in this section limits any statutory cancellation or withdrawal rights.

9. Lost or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will review the tracking information and assist you in investigating the shipment with the applicable carrier.

If an order is confirmed lost in transit or was not delivered as agreed, we will provide an appropriate resolution in accordance with applicable consumer protection laws.

Depending on the circumstances, this may include replacement, reshipment, or a refund.

10. International Returns and Consumer Rights

ComfyGirl serves customers across different regions, and consumer protection laws may vary depending on the customer's location.

Customers in the European Union, European Economic Area, and United Kingdom may have statutory rights to withdraw from qualifying online purchases within 14 days of delivery, without providing a reason.

Customers exercising this right must notify us within the applicable statutory period and generally have a further 14 days to return the goods after notifying us.

Where applicable, refunds will include the purchase price and eligible standard delivery charges and will be processed within the legally required timeframe. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.

Customers are generally responsible for the direct cost of returning goods under the statutory right of withdrawal unless we agree otherwise or the law requires us to cover those costs.

Customers may examine and try on clothing to determine its nature, characteristics, and fit. Any deduction for diminished value will be made only where permitted by applicable law.

Customers may exercise their statutory withdrawal rights by sending an unequivocal cancellation request to support@getcomfygirl.com. Additional legally required electronic withdrawal options will be provided where applicable.

Our voluntary 30-day return policy provides additional flexibility and does not replace or restrict mandatory statutory rights, including rights relating to faulty or misdescribed products.

11. Refund Disputes and Customer Assistance

We encourage customers to contact us directly if they experience an issue with an order, return, or refund.

Our customer support team will review concerns and work toward a fair and timely resolution.

Customers retain all rights and remedies available under applicable consumer protection laws and payment provider rules.

Nothing in this policy limits your right to seek assistance from your payment provider or pursue any other legally available remedy.

12. Contact Information

For questions regarding returns, exchanges, refunds, or order cancellations, please contact us using the details below.

Store Name: ComfyGirl

Business Structure: Limited Liability Company (LLC)

Website: https://getcomfygirl.com

Customer Support: support@getcomfygirl.com

Contact Page: https://getcomfygirl.com/pages/contact

Our customer support team is available to assist with questions and provide return instructions.

Thank you for shopping with ComfyGirl. We appreciate your trust and look forward to making your shopping experience as comfortable as possible.