Terms of Service

Overview

Welcome to ComfyGirl!

These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at https://getcomfygirl.com.

Throughout these Terms, the words "we," "us," and "our" refer to ComfyGirl, an online retail brand operated by a limited liability company (LLC).

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms and all applicable laws and regulations.

Please read these Terms carefully before using our website or purchasing our products.

If you do not agree with these Terms, you should discontinue using our website.

Nothing in these Terms limits or excludes consumer rights that cannot legally be waived.

1. Online Store Terms

By using our website, you represent that you have reached the age of majority in your jurisdiction or have obtained the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

• Use our website for unlawful or fraudulent activities.

• Provide false or misleading information during checkout.

• Attempt to interfere with the security or functionality of our website.

• Upload or transmit malicious software, viruses, or harmful code.

• Use automated systems to access or exploit our website without authorization.

• Violate intellectual property rights belonging to ComfyGirl or third parties.

We reserve the right to restrict access or refuse service when reasonably necessary to address fraud, misuse, security concerns, or violations of these Terms, subject to applicable laws.

2. General Conditions

ComfyGirl provides an online shopping platform for customers interested in our products.

We reserve the right to modify, update, or discontinue products, features, or services when necessary.

Any changes affecting existing orders will be handled in accordance with the terms accepted at purchase and applicable consumer protection laws.

We make reasonable efforts to maintain accurate website information and reliable service availability.

However, temporary interruptions may occur due to maintenance, technical issues, or circumstances outside our reasonable control.

We are not responsible for interruptions caused by independent third-party service providers except where liability is imposed by applicable law.

3. Products and Product Information

ComfyGirl offers clothing, sleepwear, loungewear, accessories, and related merchandise.

We aim to provide accurate product descriptions, images, pricing, sizing information, and availability details.

Please note:

• Product colors may vary slightly depending on screen settings and lighting.

• Product measurements may have reasonable manufacturing tolerances.

• Product availability may change without prior notice.

• Certain collections or promotional products may be offered for limited periods.

We encourage customers to review product descriptions and size information carefully before placing an order.

If a product received differs materially from its description, customers may be entitled to a replacement, return, refund, or other remedy under applicable law.

We do not intentionally misrepresent product features, materials, quality, or specifications.

4. Pricing and Payment

All product prices are displayed on our website in the currency shown at checkout.

Prices may vary depending on the customer's location, available promotions, currency conversion, and applicable taxes.

The total payable amount, including applicable shipping charges and taxes collected at checkout, will be displayed before the customer completes the purchase.

We reserve the right to update product prices and promotional offers without prior notice. Price changes will not retroactively affect orders already accepted.

Payments are processed through the secure payment methods offered at checkout, which may include Shopify Payments and other authorized payment service providers.

By completing a purchase, you authorize the applicable payment provider to process the payment associated with your order.

ComfyGirl does not directly store complete payment card details within its storefront records.

Payment information is handled by the relevant payment service providers in accordance with their security standards and privacy policies.

We do not charge recurring subscription fees unless a recurring purchase arrangement is explicitly offered, clearly disclosed, and authorized by the customer.

5. Orders and Order Acceptance

After placing an order, you will normally receive an order confirmation at the email address provided during checkout.

An automated order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability.

• Suspected fraudulent or unauthorized transactions.

• Material pricing or product information errors.

• Payment authorization failures.

• Shipping restrictions.

• Legal or regulatory requirements.

If an order is canceled after payment has been collected, we will issue an appropriate refund to the original payment method.

We will communicate significant order issues to customers using the contact details provided during checkout.

We will not cancel orders arbitrarily or use these Terms to avoid lawful fulfillment or refund obligations.

6. Billing and Account Information

You agree to provide accurate, complete, and current information when making purchases.

This includes your name, billing information, shipping address, email address, and any other information necessary to fulfill your order.

You are responsible for ensuring that your delivery information is accurate.

If incorrect information is provided, please contact support@getcomfygirl.com as soon as possible.

We will make reasonable efforts to correct order information before dispatch, although modifications may not always be possible after processing.

Customers are responsible for maintaining the confidentiality of any account credentials associated with our website.

Please notify us if you suspect unauthorized activity involving your account or an order.

7. Shipping and Delivery

ComfyGirl works with shipping and fulfillment providers to deliver customer orders.

Available shipping destinations, shipping charges, and estimated delivery timeframes are displayed during the shopping process or explained in our Shipping Policy.

Delivery estimates may vary depending on:

• Destination country or region.

• Shipping method selected.

• Product availability.

• Customs processing, where applicable.

• Carrier operations.

• Public holidays and circumstances outside our reasonable control.

We aim to dispatch and deliver orders within the timeframes communicated to customers.

If a significant delay occurs, we will provide appropriate assistance and any remedies required by applicable consumer protection laws.

Customers should provide complete and accurate delivery information to avoid preventable delays.

If a shipment is lost, damaged, or incorrectly delivered, customers should contact our support team for assistance.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds, and Exchanges

Customer satisfaction is important to ComfyGirl.

We provide a 30-day voluntary return period from the date an order is received, subject to the eligibility requirements outlined in our Return and Refund Policy.

Eligible items generally must be returned in their original condition, unworn and unwashed except for reasonable fitting, with applicable tags attached.

To request a return, exchange, or refund, please contact:

support@getcomfygirl.com

Refunds for eligible returns will be processed according to our published Return and Refund Policy.

For standard voluntary returns, customers may be responsible for return shipping expenses.

If an item arrives damaged, defective, or incorrect, we will provide an appropriate remedy in accordance with applicable law.

Our voluntary return policy does not limit statutory cancellation, withdrawal, refund, or product warranty rights.

For complete information, please review our Return and Refund Policy available on our website.

9. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible after placing their purchase.

We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.

If an order has already been dispatched, customers may need to follow our return procedure after receiving the package.

Where cancellation is accepted and payment has already been collected, a refund will be issued to the original payment method.

Any mandatory cancellation or withdrawal rights provided by applicable consumer protection laws remain unaffected.

10. Promotions and Discounts

ComfyGirl may offer promotional campaigns, discount codes, seasonal sales, or limited-time offers.

Promotional offers may be subject to specific conditions communicated when the offer is presented.

Unless otherwise stated:

• Discounts cannot always be combined.

• Certain promotions may apply only to selected products.

• Promotional codes may have eligibility requirements.

• Discount amounts will be reflected at checkout before payment.

Promotions may be modified or discontinued for future purchases.

Any discount validly applied to an accepted order will be honored, subject to applicable law and the terms of the promotion.

We aim to ensure all promotions are accurately represented and clearly communicated.

11. Taxes, Customs, and Import Duties

Applicable taxes and shipping charges collected by ComfyGirl will be displayed during checkout.

For international orders, additional customs duties, import taxes, or government charges may apply depending on the destination country.

Where these charges are not collected during checkout, responsibility for payment will be disclosed as required by applicable law and explained in the relevant shipping information.

Customers should review the total price and delivery information before completing an international purchase.

Nothing in this section limits mandatory price transparency or consumer disclosure requirements.

12. Intellectual Property

All original content displayed on the ComfyGirl website, including text, branding, logos, original graphics, website design elements, and other protected materials, is owned by ComfyGirl or used under appropriate authorization.

Such content may be protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit protected content without appropriate permission or another lawful basis.

You may browse our website and use its content for ordinary personal shopping purposes.

We respect the intellectual property rights of others and expect users to do the same.

If you believe that content on our website infringes your intellectual property rights, please contact support@getcomfygirl.com.

13. Third-Party Services and Links

Our website is powered by Shopify and may use third-party services to support payments, order fulfillment, analytics, marketing, and customer communications.

Certain features may direct customers to websites or services operated by independent third parties.

We do not control all third-party websites and are not responsible for their independent practices, content, or availability, except where responsibility is imposed by law.

Customers should review the applicable terms and privacy policies of independent third-party services before using them.

The inclusion of a third-party link does not necessarily constitute an endorsement.

14. Personal Information and Privacy

Your privacy is important to us.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

We may collect and process information necessary to:

• Fulfill customer orders.

• Process transactions.

• Provide customer support.

• Manage returns and refunds.

• Improve website functionality.

• Prevent fraud and unauthorized activity.

• Communicate promotional information where permitted.

For further details about how we collect, use, share, and protect personal information, please review our Privacy Policy available on our website.

Privacy-related requests may be submitted to support@getcomfygirl.com.

15. User Comments and Feedback

Customers may voluntarily submit reviews, suggestions, feedback, or other communications regarding our products and services.

By submitting content for public display, you confirm that you have the necessary rights to share it.

You agree not to submit content that is unlawful, deliberately misleading, defamatory, infringing, or abusive.

Where permitted by law, you grant ComfyGirl a non-exclusive, royalty-free license to display, reproduce, and use submitted reviews or feedback for legitimate business purposes consistent with our Privacy Policy and any applicable consent requirements.

We may moderate or remove content that violates these Terms or applicable laws.

We do not require positive reviews as a condition of receiving customer support or exercising consumer rights.

16. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or shipping information.

We reserve the right to correct genuine errors and update inaccurate information.

If a material error affects an order that has already been placed, we will contact the customer and provide an appropriate resolution consistent with applicable law.

We will not impose additional charges without the customer's authorization.

If an order cannot be fulfilled due to a material error, any payment collected for the canceled order will be refunded as required by law.

17. Prohibited Uses

In addition to other restrictions described in these Terms, users are prohibited from using our website to:

• Engage in fraud or unlawful activities.

• Violate applicable local, national, or international laws.

• Infringe intellectual property rights.

• Harass, threaten, or discriminate against others.

• Collect personal information without authorization.

• Transmit malware, malicious scripts, or harmful software.

• Interfere with website security features.

• Attempt unauthorized access to customer accounts or protected systems.

• Submit deliberately false information or impersonate another person.

We may take reasonable action against activity that threatens the security, integrity, or lawful operation of our website.

Such action may include restricting access or reporting unlawful conduct to the appropriate authorities.

18. Disclaimer of Warranties

We make reasonable efforts to ensure that our website operates properly and that product information is accurate.

However, website access may occasionally be interrupted by maintenance, technical issues, or factors outside our control.

To the extent permitted by applicable law, we do not guarantee that access to the website will always be uninterrupted or error-free.

Nothing in these Terms excludes or restricts any express product warranty, statutory warranty, or consumer guarantee that cannot legally be excluded.

Products must conform to their descriptions and satisfy applicable legal requirements.

Customers retain their legal rights regarding defective, unsafe, or incorrectly described goods.

19. Limitation of Liability

To the maximum extent permitted by applicable law, ComfyGirl and its authorized service providers will not be liable for indirect, incidental, or consequential losses arising solely from circumstances for which liability may lawfully be excluded.

This limitation does not apply to liability that cannot legally be excluded or restricted.

Nothing in these Terms limits or excludes liability for fraud, fraudulent misrepresentation, personal injury or death caused by negligence where such exclusion is unlawful, or violations of mandatory consumer protection laws.

Your statutory remedies for defective products, non-delivery, and other legally protected claims remain unaffected.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or intentional violation of third-party rights.

This provision does not impose liability on customers for matters outside their control and does not limit statutory consumer protections.

ComfyGirl remains responsible for its own obligations under applicable law.

21. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable by a competent authority, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply where legally permitted.

The invalidity of one provision will not automatically invalidate the entire agreement.

22. Termination

These Terms remain applicable while you access or use our website and services.

We may suspend or terminate access when reasonably necessary due to material violations of these Terms, unlawful activity, security threats, or fraudulent conduct.

Termination of website access does not eliminate obligations or rights that arose before termination.

Existing customer orders, refunds, and other legally protected claims will continue to be handled according to applicable laws and the terms governing the relevant transaction.

23. Governing Law and Consumer Rights

These Terms are interpreted and enforced in accordance with applicable laws governing the transaction and the business operating ComfyGirl.

Mandatory consumer protection laws in a customer's country or region may provide additional rights that cannot be excluded by contract.

Nothing in these Terms deprives customers of protections or legal remedies available under applicable laws.

Disputes will be handled in accordance with applicable jurisdictional rules and consumer protection requirements.

Customers are encouraged to contact our support team first so we can attempt to resolve concerns efficiently and fairly.

24. Changes to These Terms

We may update these Terms periodically to reflect operational changes, legal requirements, or improvements to our services.

Revised Terms will be published on our website.

Material changes will be communicated where required by law.

Changes will not retroactively remove rights or alter contractual obligations associated with previously accepted orders without a lawful basis.

Continued use of our website after revised Terms become effective may constitute acceptance where legally permitted.

25. Contact Information

If you have any questions regarding these Terms of Service, orders, payments, deliveries, or customer rights, please contact us.

Store Name: ComfyGirl

Business Structure: Limited Liability Company (LLC)

Official Website: https://getcomfygirl.com

Customer Support Email: support@getcomfygirl.com

Customer Service: Available through our official support email.

We are committed to maintaining transparent business practices, reliable customer support, and a positive shopping experience.

Thank you for choosing ComfyGirl. We appreciate your trust and look forward to serving you.