Shipping policy

Shipping Policy

At ComfyGirl, we are committed to providing a reliable, transparent, and comfortable shopping experience from the moment you place your order until it arrives at your doorstep.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered, along with important information about shipping costs, delivery estimates, and international orders.

Website: https://getcomfygirl.com

Customer Support: support@getcomfygirl.com

1. Order Processing

We aim to process orders within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

During this period, orders may undergo payment verification, inventory confirmation, quality checks, packaging, and preparation for shipment.

Please note:

Orders placed on weekends or public holidays are generally processed on the next business day.
Processing times may be extended during promotional events, peak shopping periods, or periods of unusually high order volume.
Orders containing multiple items may require additional preparation.
If an unexpected fulfillment issue affects your order, we will contact you with relevant information.

Order processing time is separate from shipping transit time.

2. Shipping Destinations

ComfyGirl offers shipping to eligible destinations supported by our checkout and fulfillment services.

Shipping availability depends on the customer's location, product availability, and applicable shipping restrictions.

Available delivery countries and regions are determined during checkout.

If shipping is unavailable for a particular destination, the checkout will not offer a supported delivery method.

We may update available shipping destinations based on carrier coverage, logistics capabilities, and applicable legal requirements.

3. Estimated Delivery Times

Estimated delivery times vary depending on the shipping destination and selected delivery method.

Our standard estimated shipping timeframes are:

United States

Order processing: 1–3 business days
Estimated shipping transit: 5–12 business days
Estimated total delivery: 6–15 business days

International Destinations

Order processing: 1–3 business days
Estimated shipping transit: 7–21 business days
Estimated total delivery: 8–24 business days

These timeframes represent standard estimates rather than guaranteed delivery dates.

More specific delivery estimates may be provided at checkout or in order communications.

Actual delivery times may vary due to carrier operations, customs inspections, local delivery conditions, public holidays, or circumstances outside our reasonable control.

Where a specific delivery deadline is agreed upon during checkout, we will honor that agreement or provide the remedies required by applicable law.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

Delivery destination.
Selected shipping method.
Product weight or package dimensions.
Order value.
Applicable shipping promotions.

When a free shipping offer is available, its eligibility requirements will be displayed before checkout is completed.

Any applicable shipping charge will be included in the order total before payment authorization.

We do not intentionally apply undisclosed shipping charges after an order has been placed.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the address provided during checkout.

This confirmation generally includes:

Your order number.
Purchased products.
Order total.
Shipping and billing information.
Other relevant purchase details.

Please review your confirmation carefully.

If you notice an error in your shipping details, contact support@getcomfygirl.com as soon as possible.

Receiving an order confirmation does not necessarily mean your order has already been dispatched.

6. Shipment Tracking

When your order is dispatched, we will provide shipping confirmation and tracking information when tracking is available.

Tracking information may be delivered through email or made available through your order status page.

Tracking details can sometimes take 24–72 hours after dispatch to become visible or update in the carrier's tracking system.

If your tracking information is not updating or appears incorrect, please contact our customer support team.

Our team will assist in reviewing the shipment's status with the relevant logistics provider.

7. Shipping and Fulfillment Partners

ComfyGirl may work with authorized third-party shipping carriers, warehouses, and fulfillment partners to prepare and deliver customer orders.

Depending on product availability and fulfillment arrangements, orders may be dispatched from different facilities.

Where products are fulfilled from international locations, delivery may involve additional transit time and customs processing.

We remain responsible for handling customer service inquiries and meeting applicable legal obligations associated with purchases made through our website.

Carrier selection may vary based on shipping destination, service availability, and logistics requirements.

8. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate packages.

This may occur when products are stored at different fulfillment locations or become available at different times.

If your order is shipped in multiple packages:

Individual shipments may have separate tracking numbers.
Packages may arrive on different days.
You will not be charged additional shipping fees beyond those agreed upon during checkout unless you separately authorize a new service or charge.

If part of your order has arrived and another item is missing, please review the available tracking information or contact our support team.

9. Shipping Delays

Although we aim to deliver orders within the stated estimates, unexpected delays can occasionally occur.

Possible causes include:

Severe weather conditions.
Customs inspections and clearance procedures.
Carrier transportation disruptions.
Public holidays.
High seasonal shipping volumes.
Incorrect or incomplete delivery information.
Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the situation and provide updated information.

If an order cannot be delivered within an agreed or legally required timeframe, customers may be entitled to cancel the order, receive a refund, or exercise other remedies under applicable consumer protection laws.

We will not use carrier delays to deny customers their mandatory legal rights.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please ensure that your delivery address includes all necessary details, such as street address, building or apartment number, city, postal code, and country.

If you discover an error after placing your order, contact support@getcomfygirl.com immediately.

We will make reasonable efforts to update the address before dispatch.

Once an order has been shipped, address modifications may not be possible.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional reshipping charges may apply.

Any additional charges will be communicated before reshipment and will be subject to applicable consumer protection laws.

11. Lost or Missing Packages

If your order has not arrived within the communicated delivery timeframe, please contact our customer support team.

To help us investigate, provide:

Your order number.
The email address associated with your purchase.
A description of the delivery issue.
Any available tracking information.

We will review the shipment status and, when necessary, initiate an investigation with the shipping carrier or fulfillment provider.

If a shipment is confirmed lost in transit or was not delivered as required, we will provide an appropriate resolution.

Depending on the circumstances and applicable laws, this may include a replacement, reshipment, or refund.

A carrier's delivery confirmation does not automatically eliminate statutory rights or our responsibility to investigate a legitimate non-delivery complaint.

12. Damaged or Incorrect Deliveries

We aim to ensure that products arrive in suitable condition and match the items purchased.

If your package arrives damaged or contains an incorrect product, please contact support@getcomfygirl.com as soon as possible.

Where available, please include photographs of the affected product and its packaging to help us review the issue.

Following verification, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.

For verified damaged, defective, or incorrect products, ComfyGirl will cover reasonable additional shipping expenses where necessary.

Your rights under applicable consumer protection laws remain unaffected.

13. International Shipping and Customs

International shipments may be subject to customs inspections, import duties, taxes, value-added taxes (VAT), or other government-imposed charges.

The treatment of these charges depends on the destination country, applicable laws, and the shipping arrangement offered at checkout.

Where duties or taxes are collected during checkout, they will be included in the amount displayed before purchase.

Where legally permitted, additional import charges that are not collected at checkout may be payable by the recipient. The relevant arrangements will be disclosed before purchase where required by law.

ComfyGirl does not control customs clearance decisions made by government authorities.

International shipments may experience additional processing time due to customs requirements.

Customers retain all applicable rights regarding import charge disclosures, cancellations, refunds, and delivery obligations.

14. Unclaimed or Refused Deliveries

If a shipment cannot be completed because it is refused, unclaimed, or cannot be delivered due to inaccurate customer-provided information, the carrier may return it to the sender.

In these circumstances, please contact our customer support team for assistance.

Depending on the situation, we may offer reshipment or process an eligible refund after reviewing the shipment.

Reasonable additional shipping or return expenses may apply when legally permitted and appropriately disclosed.

This section does not limit statutory cancellation rights or remedies relating to defective goods, non-delivery, or our failure to fulfill an order as agreed.

15. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after making your purchase.

We will make reasonable efforts to accommodate requests before an order enters the final stages of fulfillment.

Once an order has been shipped, modifications or cancellations through our fulfillment system may no longer be possible.

However, eligible products may still be returned according to our Return and Refund Policy.

If an order is successfully canceled before dispatch, an appropriate refund will be issued to the original payment method.

Mandatory cancellation and withdrawal rights remain unaffected.

16. Returns and Refunds

ComfyGirl offers a 30-day voluntary return policy, beginning on the date the customer receives the order, subject to the conditions outlined in our Return and Refund Policy.

For standard voluntary returns, customers are generally responsible for return shipping costs unless otherwise stated or required by law.

Where a return is necessary because of a defective, damaged, or incorrect item, we will provide an appropriate resolution consistent with applicable consumer protection laws.

Approved refunds are processed to the original payment method according to our published Return and Refund Policy.

For detailed information, please visit the Return and Refund Policy available on our website.

17. Customer Responsibilities

To help ensure a smooth delivery experience, customers should:

Provide accurate and complete shipping details.
Review order confirmation information.
Monitor shipment tracking when available.
Contact customer support promptly if a delivery issue occurs.
Provide reasonable information necessary to investigate a missing or damaged shipment.

We encourage customers to contact us whenever they need assistance with an order.

Our team will make reasonable efforts to resolve delivery concerns promptly and fairly.

18. Consumer Protection and Delivery Rights

ComfyGirl recognizes that customers may have additional protections under the laws of their country or region.

Where applicable, these may include rights relating to:

Timely delivery of purchased goods.
Accurate disclosure of shipping charges.
Information about international import costs.
Refunds for non-delivered orders.
Remedies for damaged or incorrect products.
Cancellation rights when delivery obligations are not fulfilled.

Nothing in this Shipping Policy excludes or restricts any mandatory consumer protection rights.

Where a provision conflicts with applicable law, the relevant legal requirement will take precedence.

19. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in our shipping operations, fulfillment arrangements, carrier services, or legal obligations.

Updates will be made available on our website.

Changes will not retroactively remove contractual rights associated with orders already accepted.

We encourage customers to review this policy before placing an order.

20. Contact Information

If you have any questions about order processing, shipping costs, delivery estimates, tracking, or missing packages, please contact us.

Store Name: ComfyGirl

Business Structure: Limited Liability Company (LLC)